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To fulfill buyers’ expectations, reps must anticipate and head off the need for abide by-up phone calls, tackle the psychological side of interactions, lessen the need for customers to switch provider channels, pay attention to and master from disgruntled customers, and center on trouble resolving, not velocity. Learn the way http://israelieujy.pages10.com/A-Simple-Key-For-online-hbr-case-solution-Unveiled-10127254


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